Terms of service

INTRODUCTION

You accept these terms and conditions (agreement) by using the website and/or when you as a customer make a purchase on hovding.com and an agreement with KMP Online AB, organization number 559069-5945 is established. When an order is received, an order receipt is automatically sent by e-mail to the e-mail address you entered at the checkout. The e-mail contains information about your order, such as delivery address, products, prices and shipping costs. If something is wrong with the order, you should contact us as soon as possible via e-mail info@hovding.com.

These general terms and conditions on the website have been prepared for online purchases of goods and the EU General Data Protection Regulation (GDPR) are applied in them.

If you do not get an answer to what you are wondering about, you can see our questions and answers (FAQ) on the website or contact customer service and we will help you.

Summary of the agreement:

• We only ship to Sweden, Norway, Denmark, Finland, Germany, Netherlands, France, Austria, Belgium and Luxembourg.
• You have a 30-day right to return and change of mind return.
• We do not enter into agreements with minors (under 18 years of age) without the parent’s approval.
• All personal data will be handled by KMP Online AB and iSi Wearable Safety GmbH who are jointly responsible for personal data.
• Events beyond our control shall be considered force majeure.
• The price of the product is what is displayed in the online store on the date you place the order.
• Shipping costs and payment fees are recognized before confirming the purchase.
• We reserve the right to amend any information without prior notice.
• Normal delivery time is 1-7 weekdays, depending on where you live. There may be longer delivery times during promotions and sales.
• We use Shopify Payments, and offer card payments in all countries. There might be more payment options available, depending on the country you live in. Card information is transmitted over secure SSL encryption and is not stored by us.
• The customer must enter the following information when ordering: name, address, mobile phone number, e-mail address and, if necessary, social security number (only for payment with Klarna invoice or partial payment).

 

1. THE AGREEMENT

As a customer, you enter into a purchase agreement with:
Company: KMP Online AB
Address: Virkesvägen 1 a, 120 30 Stockholm, Sweden
Org. number: 559069-5945
Email: info@hovding.com

KMP Online AB is the operator of hovding.com and holds the rights to sell and distribute Hövding in EU. KMP Online AB is part of MnO International AB (556497-9457). The owner of Hövding is iSi Wearable Safety GmbH (UID-Nr. ATU 82238446).

Company information and legal disclosures are available in our Imprint / Legal Notice.

Sellers are mentioned below as “KMP Online AB”, “hovding.com”, “our” and “we”. The buyer is the person who makes the order, mentioned below as “the customer”, “you” and “yours”.

1.1 Establishment of purchase agreement and confirmation of order

By placing an order on hovding.com, you accept these terms, and a binding agreement arises. When an order is received, an order receipt is automatically sent to the e-mail address you entered at checkout. The e-mail contains all information about your order, such as delivery address, products, prices and shipping costs. If something is wrong with the order, you should contact us as soon as possible via e-mail info@hovding.com.

We reserve the right not to be able to make delivery in cases where goods are out of stock or stock has been incorrect. We do not enter into agreements with minors (under 18 years of age) without the parent’s approval. We only ship to Sweden, Norway, Denmark, Finland, Germany, Netherlands, France, Austria, Belgium and Luxembourg. You cannot order from hovding.com if you live in another country. If you live in another country than stated above, please contact us at info@hovding.com and we’ll inform you if we will be opening up sales in your country.

 

2. PAYMENT

All products remain our property until full payment is made. All transfers conducted on this website are handled and transacted through Shopify Payments that is certified with Level 1 PCI DSS (Payment Card Industry Data Security Standard) to guarantee your protection. Card information is not stored by us after the transaction is completed.

This website uses TLS (Transport Layer Security) or also known as SSL (Secure Socket Layer) certificate which is a protocol for secure data transfer. By entering information at checkout and by making a purchase, you accept these terms.

We offer different payment methods, depending on the country you live in. Follow the instructions at checkout for each payment method.

We offer card payment (Visa, MasterCard) in all countries. There are no additional fees for card payments. Card number, card validity, CVC2/CVV2 code and for each card a so-called 3D Secure code must be stated. The amount will be reserved immediately and deducted in connection with the order being sent from our warehouse.

In some countries, Klarna invoice payment, Klarna direct payment and Klarna partial payment are also offered. When choosing Klarna, you accept Klarna AB's (556737-0431, Sveavägen 46, 111 34 Stockholm), terms of use, data protection information and cookie policy. You will receive payment information immediately after the purchase from Klarna.

If you have ordered several items and one or more of the items are sold out, we will only charge the amount of the items sent.

 

3. PRICES

All prices stated are in local currency and include local VAT. The total cost the customer must pay, including all fees and delivery costs as well as the specification of the individual products in the total price is stated in the shopping cart at checkout before the order is completed.

We reserve the right to make typos and technical problems in connection with orders and price indications. We reserve the right to terminate purchase agreements for incorrect orders and prices. A product that has already been sent from our warehouse is not affected by a possible increase or decrease in the price that occurs after the order, e.g. in the form of sales, promotions, discount codes or changes in pricing.

3.1  Promotions and discount codes

Promotions are time-limited. When using discount codes, they are usually only valid for one purchase and cannot be combined with other offers. The customer can use only one discount code per order and several discount codes cannot be combined. Check that the price is correct before you complete your purchase, this can be done at checkout after you have entered your discount code. We reserve the right to cancel a purchase in the event of misuse / improper use of a discount code and it is not possible to receive cash payment of a discount code.

The validity period is announced in connection with the campaign and the value of the discount code is distributed between the ordered products. Upon return of the products, the discount cannot be refunded and the code cannot be reused.

Please note that we cannot add a discount code afterwards. If you have problems adding a discount code at checkout, please contact us before you make the purchase, as we do not have the opportunity to deduct the discount afterwards.

 

4. PRODUCT INFORMATION

Hövding is classified as personal protective equipment and should only be used in accordance with the user manual and safety instructions supplied with the product. The customer is responsible for ensuring that the product is used, maintained and stored according to the instructions provided.

No protective equipment can eliminate all risks associated with cycling, and the use of a Hövding product does not guarantee prevention of injury in all circumstances.

Manufacturer information, safety instructions and product identification details are provided with the product and/or on the product packaging in accordance with applicable EU product safety legislation. The product bears the CE marking under applicable legislation.

We reserve the right to make typing errors on this website and against selling sold out products. We do not guarantee that the images reflect the exact appearance of the products as a certain colour difference may occur depending on the screen, photo quality and resolution. All image information should be considered as illustrations and cannot be guaranteed to reflect the product’s exact appearance and properties.

4.1  Electrical and Electronic Equipment

The product contains electronic components and rechargeable batteries. Disposal must be carried out in accordance with local regulations regarding waste electrical and electronic equipment (WEEE) and batteries.

 

5. DELIVERY

We cooperate with Postnord, Bring or DHL for deliveries, depending on what country you live in. You can have your order sent to your nearest postal office or pickup locker. You will receive a notification via SMS for collection of your package. Delivery time is normally 1-7 working days from the time we have confirmed your order. During long weekends, your order takes a few extra days. Orders placed on the weekend are normally shipped the following Monday.

In connection with your order being sent from our warehouse, an e-mail for shipping confirmation will be sent to the given e-mail address. The order should then reach you within 1-7 working days, depending on where you live. If you have not received your delivery within 7 working days, we ask you to contact our customer service at info@hovding.com. We cannot guarantee delivery time frames will be met but will do our best.

5.1  Transport damage / Examination of the product

We take responsibility for products that are damaged or lost during delivery to you. If you discover that the product you receive is damaged in transport, or if you discover that an item is missing due to packaging damaged in transport, we recommend notifying us as soon as possible after delivery. It is therefore important that you check your shipment when receiving the package so that it is not damaged in transport. Please keep postal packaging and the product packaging in the event of transport damage.

For DHL or Bring: Please contact our customer service at info@hovding.com as soon as you have received the damaged package and we will help you further.

For Postnord: If required by the carrier, we may ask you to report transport damage directly to the carrier as soon as reasonably possible.

 

6. RIGHT OF WITHDRAWAL, CHANGE OF MIND RETURN OR CHANGE OF GOODS

6.1 Order Cancellation

If you change your mind immediately after placing your order, you can cancel it as long as it has not yet been processed or shipped. If the order has already been processed, we cannot guarantee that it can be stopped.

You can cancel your order by clicking the “Cancel Order” button on the thank-you page or by logging into your account at the top of the page - click here. To log into your account, enter your email address and the one‑time verification code we send to that email.

If the order has been processed and shipped, you may instead exercise your right of withdrawal according to the instructions below.

6.2 Right of Withdrawal and Returns

Under the Distance and Door-to-Door Sales Act, you have the right to change your mind of your purchase within 14 days of receiving your order. For you to feel secure with your purchase, we offer instead a 30-day right of withdrawal and return starting from the date you receive your order. 

You can exercise your right to cancel by using the cancellation feature on our website or by returning the item to us within 30 days of receipt, following the instructions below.

If you choose to use the "Cancel Order" function, you have notified us that you wish to cancel the purchase. If the item has already been delivered, it must be returned to us in order for a refund to be processed, following the instructions below.

You as a customer have the right to try and examine the product at home. Avoid wearing perfume or deodorant that may leave marks or odours on the product when trying it on. The right of return applies provided that the product is kept in unchanged condition and holds all original parts (manuals, cables, accessories, packaging, tags) as when you received your order. The product must be in the same condition as you received it, so it can be sold again.

If the quality of the product has been affected as a result of you as a customer having handled it more than is necessary, we have the right to deduct the refund corresponding to the depreciation of the product.

6.3 How to Make a Return

A delivery note with return information and a return shipping label are included in the package together with your products. Fill out your details and put it in the package together with the item you are going to return and place the return shipping label on the package. Please ask for a receipt of proof when dropping off your return at a checkpoint/postal agent, as proof of your return. You may not tape, put stamps, put return shipping labels or the like directly on the product’s original packaging. Therefore, it is important that outer postal packaging for shipping is used. Please use the same packaging in which you received the order, as it can be resealed and thus minimize the environmental impact.

If you by chance did not receive a return shipping label or return note in your package, please contact customer service and we will help you. We do not stand accountable if you as a customer decide not to use the return shipping label made by us when you return your package. Products returned by cash on delivery are not approved by hovding.com.

NOTE: Keep in mind that you can only leave your return at a post office that provides the same shipping agent that you received your order.

6.4 Refund

From the time we receive your return, it can take up to 14 working days for a refund to be issued, but we do our best to process each return as soon as we can. You will receive an email confirming that your return has been processed.

The refund will be made to the same payment method you used for the original order. It generally takes between 2-5 working days until the money is refunded. If you have chosen to pay by invoice, we recommend that you pay the invoice or contact Klarna to extend the payment time, to avoid the risk of unnecessary reminder fees.

Sometimes a return can be registered in different batches and it then takes up to 48 hours before your return is fully completed. In this case, you may receive two or more return confirmations.

Items purchased from another retailer are not eligible to be returned to us. These must be returned to the place of purchase.

 

7. WARRANTY

If you want to complain about a defective/faulty item, you can do so by going to hovding.com/pages/warranty and register your product and follow the instructions. We will answer you before you send in the item to us. If the complaint is approved, we will send you further instructions via e-mail. Please review and understand our Warranty Policy here.

We may offer additional voluntary programs, such as crash replacement benefits, from time to time. Any such programs are governed by their respective terms and conditions and do not affect consumers' statutory rights.

 

8. PRIVACY POLICY

We respect your privacy and are committed to protecting your personal information. Our privacy policy outlines our approach to privacy and how we collect, use and protect your personal information. It also sets out your rights in relation to accessing the personal information we collect and hold about you. We are bound by the General Data Protection Regulation (GDPR), as amended from time to time (collectively Regulation).

Personal information is defined in the Regulation and is information or an opinion about an identified individual or an individual who is reasonably identifiable. Examples include an individual’s name, address, contact number and email address. Please review and understand our Privacy Policy here.

 

9. COOKIE POLICY

We uses cookies on this website (the ”Service”). Our Cookie Policy explains what cookies are, how we use cookies, how third parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

You can set which cookies you want to accept through the cookie pop-up window that appears on the page when you start your session. Please review and understand our Cookie Policy here.

 

10. INTELLECTUAL PROPERTY RIGHTS

All content, graphics, user and visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code, including but not limited to the design, structure, selection, coordination, expression and arrangement of such material contained or used in the website is either owned, controlled or licensed to iSi Wearable Safety GmbH or KMP Online AB, or is otherwise subject to the intellectual property rights of third parties, and is protected by copyright, patent and trademark laws and various other intellectual property rights. We reserve all intellectual property rights, including but not limited to, copyright in the material and/or services provided or authored by us. Nothing in the Agreement gives you a right to use any of our marketing material, business names, trademarks, logos, domain names or other distinctive brand features.

You may not modify or copy the layout or appearance of the website, nor any computer software or code contained in the website and/or destroy or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the website.

Some of the images shown on hovding.com may be AI-manipulated and are marked accordingly.

 

11. FORCE MAJEURE

Events beyond our control, which is not reasonably foreseeable, shall be considered as force majeure, meaning that we are released from our obligations to fulfil contractual agreements. Examples of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. Force majeure also includes government decisions that negatively affect the market and products, such as restrictions, warnings, bans, etc.

 

12. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.

To the maximum extent permitted by law, our liability shall be limited to the purchase price of the product giving rise to the claim.

This limitation does not apply to personal injury, death, fraud, gross negligence, product liability claims or any other liability that cannot legally be limited.

 

13. CONFLICT RESOLUTION

In the event of a dispute, we follow Swedish law. If you want to complain about your purchase, please contact customer service via e-mail info@hovding.com.

Consumers residing in the European Union retain all mandatory consumer rights granted under the laws of their country of residence.

In the event that we do not succeed in finding a solution, you may contact your national consumer dispute resolution body where available.

 

14. CONTACT AND UPDATE

We reserve the right to update the terms. The “last updated” date below is adjusted when updating the terms. The terms are always available at this website and can be saved via these pages.

If you have questions regarding these terms, about the right of change of mind, returns/exchanges, complaints, orders, transport damages or any other matter, please contact customer service via e-mail at info@hovding.com.

Last updated: 2026-09-24